FREE SHIPPING IN US, UK, CANADA & AUSTRALIA ON ORDERS $30 OR MORE

Policies & FAQs


Contact  
For general inquires, kindly email us info@thebludesert.com.

Exchange Policy 
On regular priced shirts, we do offer exchanges so long as they are made within 14 days of your order. We do not accept returns. Please be sure to read our item descriptions for sizing recommendations and/or email us with any questions so we can help!

You can exchange your unworn, unwashed shirt. Here’s how:

Place a new order for the tee you would like to exchange for (please make a note of your new order number). 

Send back your original tee with a note that includes BOTH your original order number as well as your new order number. 

Send to:
tHe bLu dESeRt
1921 Abnaki Way
West Lafayette, IN 47905

When your tee is received back we will process a refund to the same payment method originally used to place the order. Please consider wrapping your shirt in tissue paper or a bag so that it is not damaged upon opening. We will not process a refund on any item received that has been worn, washed, or damaged. We are also unable to process a refund on an item where an alternative order (exchange) has not been placed. 

To expedite your exchange please make sure all steps noted above are complete. 

All international orders and sale items are considered final sale.
We do not offer refunds.

Changes to orders  
Because we often ship items faster than we get a chance to sift through emails, we do not allow for changes to orders that have already been placed. Of course we'll try our best but we cannot make any guarantees. Please double check your order before completing it. 

A few notes about shipping  
We do not have a working relationship with USPS. With that said, once our orders are taken to the post office, we have little control (aside from tracking the package) over the route or time it takes a package to be delivered. While nearly all items arrive quickly and without issue, occasionally USPS drops the ball and sends your package on a trip of it's own. We get as frustrated by this as you do. Please know that if we could hand deliver each and every one of our orders, we would.

We cannot accept responsibility for packages that appear, through tracking, to have been delivered but are presumably stolen from mailboxes or doorsteps.
Please make sure the address you provide us with is correct. We cannot replace merchandise that was shipped to the wrong address if the address provided to us is no longer your address. 

DOMESTIC SHIPPING: Because our products are made to order you can expect your orders to typically ship within 2-7 days (excluding weekends and holidays) from when order placed. Domestic orders typically arrive within 3-5 days once shipped. Please note that if you select 'priority' shipping at checkout that this relates to the shipping time and not the processing time. While we do our best to get our orders out as soon as possible, we quote a 2-7 day processing time (although usually takes under 3 days). During busy times of the year (Holidays, Mother's Day, etc), our processing times are on the latter end of this time frame.

INTERNATIONAL SHIPPING: We also ship internationally to Canada, United Kingdom, & Australia. Shipping cost, however, is for postage alone. Packages may be subject to customs or duties upon arrival in country. Please note that most international packages will be sent via First Class International Mail which does not include tracking or delivery confirmation. Shipping times vary depending on location, time of year and local postal service. On average, packages should arrive in 3-5 weeks. International packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. International packages may be delayed by customs; unfortunately tHe bLu dESeRt has no control over this.

What if my package is lost or stolen?
We are not responsible for lost or stolen packages. Please check with your local USPS if you believe your package has been lost or stolen. Packages that are lost by USPS will be replaced after 30 days of non-movement for domestic orders and 8 weeks for international. Please note that refunds are not issued on lost packages. Always contact us directly with any issue. 

Custom and personalized orders
 
Due to the cost involved we unfortunately do not offer any custom services. Sorry for the inconvenience. 

Sizing details
 
Within each item description we offer sizing recommendations. While we do accept exchanges, we urge each customer to read the recommendations prior to ordering to alleviate the need of sending an item back for a different tee. Not every tee is the same, so please read recommendations for each tee.

Why are some of your designs offered in both women's sizes and unisex sizes? Which should I chose?

We have added several of our designs in unisex sizes, to accommodate a wide range of women and body figures. Whichever your chose - women's or unisex - is up to you and how you prefer your t-shirts to fit. You can order both with the comfort in knowing the quality and feel will be top-notch. 

Care instructions
 
We recommend washing our tees on the delicate cycle with cold water and tumbling dry on low. If you are about ironing, please do not do so over the ink.

My item arrived damaged
Please know that we do our best to pull out any defects we’re able to catch but because it is a human system, we always miss a few. Please email us, info@thebludesert.com if there is any issue with your order. 

Gift wrapping and packaging
 
Due to the volume of orders we receive as well as the fact we prefer to ship same or next day, we do not offer gift wrap nor are we able to add a personalized note. Sorry for the inconvenience. Please make your recipient aware ahead of time that the gift is coming!

I'm local, can I pick up my order?
Unfortunately we currently do not have a storefront and are unable to allow for local pickup. Sorry for the inconvenience.

The item I want is out-of-stock, when will it be available?
 
We use Instagram/Facebook often to announce new products and restocks of our favorite products. Follow us @thebludesert. 

When will you be having a sale?
We have very limited number of sales throughout the year. Join our mailing list and enjoy sales and the advantage of being the first to know about new products and all sorts of other good stuff.
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